1. Personal Information We Collect
Information You Submit
You may submit certain personal information in connection with your use of our website, download and use of our apps, and participation in activities. For example, if you purchase products on our website, make a contribution or register for one of our events, you may be asked to enter your name, email, phone number, credit card information and address. You may also submit personal information when you request information, customer service or other assistance, sign up to receive newsletters or communications from us, submit your personal story, or otherwise communicate with us.
If you submit personal information on behalf of someone else, you must ensure and you have their authorisation and consent to provide A.A. Australia with their personal information.
We may receive personal information about you from our third party service providers, software or applications, who enable us to deliver our website, apps and online content to you, to process your orders and contributions, to manage events, and to provide other activities offered by A.A. Australia.
Information Collected Automatically
In order to improve our website and to tailor our web services to your needs, A.A. Australia may also automatically collect information about you when you use our website. The type of information collected includes information about your computer, mobile device, or other device that you use to access the website or other application(s), which may also include, for example, IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information. We may also collect information about your use of our website and application(s), which may include, for example, a reading history of the pages you visit on our website.
Information Collected during our Conferences and Events
We may take photographs at our conferences and events. (Every effort is made to protect the anonymity of A.A. members in all photographs or notices.) You may withdraw your consent at any time.
Information from Local Groups, Intergroup/Central Offices & Area Committees
Local groups, intergroup/central offices and area committees are not part of A.A. Australia, and do not share information about you with A.A. Australia, unless you expressly consent to be listed in our internal directory of contacts for the groups, intergroup/central offices or area committees, to be used for purposes of sending notifications and updates about the Fellowship.
3. Our Use of Information
We may use your information to provide and improve our website, apps, orders and activities, and to personalise your experience with the website, apps, orders and activities. For example, we may use your personal information to:
- process and fulfill orders, contributions and other transactions;
- organise and coordinate your participation in events, including travel arrangements and special accommodations that you request;
- communicate with you about your account or information you have submitted, respond to your inquiries and requests for customer service or other assistance or information;
- send newsletters and other communications that you have requested;
- notify you about changes to our policies;
- optimise or improve our website, apps, content, products, events, activities, communications and operations;
- let you know about websites, apps, content, products, events, activities, promotions, features and functionality, that we think might be of interest to you; and
- detect, investigate, and prevent activities that may violate our terms or policies, applicable law or regulations, or the rights of any persons, organisations or entities.
4. Retention of Information
When you cancel an order, contribution or registration for an event, or stop participating in an event, or using a product, application, feature, activity or promotion, the service provider who processed your personal information may not automatically delete your personal information they have previously received, if information is still needed for the purpose for which it was collected.
We encourage you to read the privacy notices of these service providers, organisations and companies to make sure that you understand how they may use the personal information you provide to them. You can engage directly with the service providers if you have any concerns about the way they process your personal information.
5. Disclosure of Information
A.A. Australia occasionally engages third-party contractors and agents that provide services to A.A. Australia, such as credit card processing, order fulfillment, marketing, database hosting, web analytics, and providing customer service. These entities may have access to Personal Information in order to perform their functions. We do not authorise them to use the information we share with them for any other purpose.
Legally Compelled Disclosures
A.A. Australia may disclose personal information to government authorities and other third parties when compelled to do so by law, including, without limitation, in response to court orders and subpoenas.
A.A. Australia may disclose personal information if required to do so or in the good-faith belief that such disclosure is necessary to
- protect and defend its rights or property, the website or its members, and
- act under emergency circumstances to protect the personal safety of A.A. Australia personnel, its members, or others.
We may disclose personal information to our parent, subsidiary and other affiliated organisations, including the General Service Board, and AA Grapevine.
Change of Ownership or Organisational Structure
If you participate as an A.A. speaker at one of our events, your first name, last initial, and limited biographical information will be included in the event programs, which are distributed to other event attendees and speakers, and copies retained in our archives. If you submit a personal story, memoir or correspondence and expressly consent to allow us to publish such, we may include them (in whole or in part), including such personal information as you have authorised us to publish, on our website and in digital and print publications, in accordance with the consent granted. Copies of the published stories will be retained in our archives.
We use appropriate technical and organisational measures to keep your personal information secure.
For example, payment card information is transmitted via Secure Socket Layer (“SSL”)
technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. Once a transaction is complete, your payment information will be deleted from our servers.
Though A.A. Australia takes reasonable steps to protect the security and integrity of all personal information provided to A.A. Australia, due to the nature of the Internet, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties to intercept or access transmissions or private communications unlawfully, including when you contact A.A. Australia by email or a “contact us” or similar feature on the website. Accordingly, A.A. Australia cannot guarantee that information, during transmission through the internet or while stored on its system or otherwise in its care, will be absolutely safe from intrusion by others, such as hackers.
This website is not directed at children under the age of 13, and A.A. Australia does not knowingly collect personally identifiable information from children under 13 years of age. If you are under 13 years of age you should not use this website, and under no circumstance should you provide personally identifiable information to A.A. Australia
9. Notice to Persons Outside of the Australia
Please note that:
- you have the right to access your personal information upon request, to have it corrected as necessary, to have it deleted when you no longer want to use our website, download or use our app, participate in activities, or communicate with us, or to have it transmitted to anyone you choose;
- you also have the right to share your concerns if you have any about how we use and protect your information.
To exercise these rights, please contact our privacy office at [email protected]
If you are not satisfied with our response, you may file a complaint with your national data protection authority.
This Cookies Policy was last updated on October 1, 2022.
What are cookies?
By using cookies we can make sure that, for example, it is easy for you to surf our website, that when you visit our websites, you are not presented with the same information repeatedly. Cookies also enable us to measure how our website is being used and how to further improve it.
Third party cookies
|_ga||Used to distinguish users.||2 years|
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|Used to throttle request rate.||1 minute|
|AMP_TOKEN||Used to retrieve a Client ID from AMP Client ID service. May also indicate opt-out, inflight request or an error retrieving a
Client ID from AMP Client ID service
|30 seconds to 1 year|
|_gac_<property-id>||Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google
Ads website conversion tags will read this cookie unless you opt-out.
If you do not want our websites to store cookies on your computer you must adjust your browser settings. You will then be given a warning before cookies are placed. You could also adjust your settings to the extent that your browser refuses all cookies or only those from third parties. You can delete cookies that have been placed. Please note that you have to adjust the settings for each browser and computer you use.
Deleting cookies in Internet Explorer
Go to the menu Extra > Internet options > General. Under Browsing History, click on Delete. It could be that you do not want to delete everything. Just make sure that the Cookies box is ticked and click on Delete.
Deleting cookies in Firefox
Go to Extra > Options > Privacy. Click on Delete your recent history. Under Details you can indicate exactly what you want to delete. In any case tick the Cookies box. You can also indicate how old the cookies should be. Then click on All.
Deleting cookies in Chrome
Click on the icon with the 3 lines in the top right corner. Click on More tools > Clear browsing data. Make sure that the “Delete cookies and other site and plug-in data” box is ticked. You can also indicate how old the cookies should be. Then click on All.
Deleting cookies in Safari
Click on the radar icon in the top right corner. Click on Preferences, go to Privacy and click on Remove All Website Data. You can also click on Details and remove selected data.